Over the summer, I learned how difficult it can be to travel with a disability, albeit temporary for me. Some might say that the experience was unfortunate, but for me, it was enlightening. In addition to identifying numerous opportunities to create more inclusive travel experiences, I also discovered potential avenues to tackle economic inequality.

A comprehensive guide to successful workshop facilitation, from covering pre-workshop considerations to post-workshop follow-up.

When you think about how customers engage with your brand, it’s often with consideration for what they experience in the awareness and acquisition stages of their journeys. But what happens after the sale, and how do you ensure you are consistently delivering an excellent experience for your customers throughout the rest of their journey? Enter customer experience, stage left.